Contact and Grievances
One person runs DontPlanIt, and messages reach a human rather than a ticket queue. Here is how to reach us, how fast we answer, and what to do if we let you down.
Last updated · DontPlanIt is run by Akshat Jain, sole proprietor, in India.
Talk to us
- support@dontplanit.com — best for anything with detail: refunds, revisions, a mistake in your plan.
- Phone or WhatsApp
- +91 97997 50066 — best for quick things while you are travelling.
- When we are around
- 9am–9pm IST, all 7 days
- Website
- dontplanit.com
We reply to every message within 2 working days. If your plan is late, or something in it is wrong, say so and we will fix it — one revision is included and the refund policy says exactly when you get your money back.
What to include
Three things get you a fast, useful answer:
- your plan link, if you have one;
- the payment reference from your Razorpay receipt, if it is about money;
- one line on what went wrong.
What we cannot help with
We do not book anything, so we cannot change, cancel or refund a hotel, flight, train, cab or ticket. Those are contracts between you and that provider — go to them directly, and their rules apply. We can help you work out what to do next, and we can rework the plan around the change.
Grievance redressal
If a normal message has not sorted it out, escalate to our grievance officer. This is a named person, published here as the Consumer Protection (E-Commerce) Rules 2020 require.
- Name
- Akshat Jain
- Designation
- Grievance Redressal Officer
- grievance@dontplanit.com
- Phone
- +91 97997 50066
- Address
- b1-1006, DSR Highland Greenz, Chikkanayakanahalli, Bengaluru, Karnataka 560035
The clocks, which are set by the Rules and not by us:
- we acknowledge your complaint within 48 hours and give you a reference;
- we resolve it within 30 days of receiving it;
- if we need longer, we tell you why, in writing, before those 30 days are up.
In practice most things are settled the same day — the plan gets fixed, or the refund gets started, usually within 24 hours.
If we still have not made it right
You do not have to accept our answer. You can go to:
- The National Consumer Helpline — call 1915, or file at consumerhelpline.gov.in.
- A Consumer Disputes Redressal Commission — complaints can be filed online at e-jagriti.gov.in.
- The Data Protection Board of India — for anything about your personal data, once you have raised it with our grievance officer first. See the privacy policy.
- Razorpay — for a payment that failed or was debited twice, you can also raise it with them, since they process the payment.
The business behind the site
DontPlanIt is operated by Akshat Jain, sole proprietor, in India. The full registration details are in the block at the bottom of this page.
We sell written travel plans. We are not a travel agent or a tour operator, we do not book or sell travel services, and we never hold or move your money. What that means for you is set out in the terms.